Cancellation policy + deposits that keep schedules stable
Policy reminders can reduce cancellations and disputes when they are clear and timed well. TextSavy helps you deliver them at the right moment.
The Fix Checklist
A repeatable workflow to solve this permanently.
Define the key policies for each service category.
Send policy reminders at booking and 24 hours prior.
Use concise language with a clear acknowledgment.
Track policy adherence over time.
Templates
Ready-to-send
messaging.
Thanks for booking {{service}}. Reminder: 24-hour notice is required for changes. Reply YES to confirm.
Your {{service}} is confirmed for {{date}}. Deposits are applied to your service total.
Quick note: late arrivals may shorten service time. Reply OK to confirm.
Frequently Asked Questions
When should policy reminders be sent?
At booking and again 24 hours before the appointment for high-value services.
How do we keep policy language friendly?
Pair the policy with a helpful tone and a clear confirmation prompt.