Reduce late cancellations with policy-first SMS
Late cancellations are often policy breakdowns, not intent. TextSavy helps you reinforce policies at booking and before appointments so guests understand the stakes.
The Fix Checklist
A repeatable workflow to solve this permanently.
Send policy reminders at booking and 24 hours prior.
Use consistent wording for deposits and late cancel windows.
Offer reschedule options before the cutoff.
Review late cancellation rate by service monthly.
Templates
Ready-to-send
messaging.
Reminder: {{service}} appointments require 24-hour notice for changes. Reply YES to confirm your time.
Need to move your {{service}}? Reply RESCHEDULE before {{time}} and we will help.
Your {{service}} deposit is applied to your visit. Late cancellations may forfeit the deposit.
Frequently Asked Questions
Do policy reminders upset guests?
Clear, friendly reminders reduce confusion and set expectations without tension.
When should the policy reminder go out?
At booking and again 24 hours before high-value services.