Playbook • waitlists
Waitlists that actually move
When openings appear, speed and relevance matter. TextSavy matches waitlisted guests by service and availability to fill cancellations fast.
Waitlists are outdated or too broad.
Teams message manually and lose precious time.
Guest preferences are not tracked consistently.
The Fix Checklist
A repeatable workflow to solve this permanently.
Step 01
Maintain a live waitlist with service preferences.
Step 02
Trigger automated outreach when slots open.
Step 03
Include a one-tap confirmation flow.
Step 04
Log fill rate and response time.
Messages • TextSavy
TS
A {{service}} slot opened at {{time}}. Reply CLAIM to take it.
Template: Waitlist spot
Templates
Ready-to-send
messaging.
Waitlist spot
A {{service}} slot opened at {{time}}. Reply CLAIM to take it.
Priority guest
We can fit you in for {{service}} today at {{time}}. Reply YES to confirm.
Short notice
Last-minute {{service}} opening available now. Want it? Reply BOOK.
Frequently Asked Questions
Should waitlist outreach be automated?
Yes. Automated outreach ensures speed and fairness when multiple guests want the same slot.
How do we keep waitlists fresh?
Review and refresh the list monthly based on recent engagement.